Card Swipes and Payments are down

Incident Report for Rho

Resolved

Issue is resolved. We are still actively monitoring if the situation changes back.

Posted Oct 19, 2026 - 14:57 EDT

Monitoring

We started receiving cards authorization requests. We are monitoring the situation.

Posted Oct 19, 2026 - 14:52 EDT

Update

Stand-in processing is going through for Mastercard cards.

Posted Oct 19, 2026 - 14:24 EDT

Investigating

We are experiencing an issue with our card processing provider. When customers swipe their cards, we are not receiving the authorization requests from the provider, so we are unable to perform stand-in processing.

Posted Oct 19, 2026 - 14:12 EDT

This incident affected: Corporate Cards.